Privacy statement Cleia Oboticario

Privacy Policy
Date: October 9, 2024

Cleia O Boticário, located at Operastraat 55, Enschede, is responsible for processing personal data as described in this privacy policy.

Contact Details:

• Email: info@cleia-oboticario.nl
• Address: Operastraat 55, 7534EH Enschede, Netherlands
• Phone: +31 6 25513002

Personal Data We Process

Cleia O Boticário processes your personal data because you use our services and/or because you provide this data to us yourself. Below is an overview of the personal data we process:

• First and last name
• Address details
• Phone number
• Email address
• IP address
• Other personal data that you actively provide, for example, by creating a profile on our website, through correspondence, or by phone
• Internet browser and device type
• Bank account number

Special and/or Sensitive Personal Data We Process

Our website and/or service does not intend to collect data from visitors under the age of 16 unless they have parental or guardian consent. However, we cannot verify whether a visitor is over 16. We encourage parents to be involved in their children’s online activities to prevent data collection without parental consent. If you believe we have collected personal data about a minor without permission, please contact us at info@cleia-oboticario.nl, and we will delete this information.

Purposes and Legal Basis for Processing Personal Data

Cleia O Boticário processes your personal data for the following purposes:

• To process your payment
• To send our newsletter and/or promotional materials
• To contact you by phone or email when necessary to provide our services
• To inform you about changes to our services and products
• To offer you the option to create an account
• To deliver goods and services to you
• To comply with legal obligations, such as tax-related data retention

Retention Period for Personal Data

Cleia O Boticário does not store your personal data longer than necessary to achieve the purposes for which the data was collected. We apply the following retention periods:

• Orders: 7 years
• Emails and contact form inquiries: 1 year

Sharing Personal Data with Third Parties

Cleia O Boticário shares your personal data with third parties only when necessary to execute our agreement with you or to comply with legal obligations. We enter into data processing agreements with companies that process your data on our behalf to ensure the same level of security and confidentiality. Cleia O Boticário remains responsible for these processes.

Cookies and Similar Technologies We Use

Cleia O Boticário only uses technical and functional cookies, as well as analytical cookies that do not infringe on your privacy. A cookie is a small text file stored on your computer, tablet, or smartphone when you first visit our website. The cookies we use are necessary for the proper functioning of the website and for your user experience. They help the website function correctly and remember your preferences. Additionally, they help us optimize our website. You can disable cookies by adjusting your browser settings so that no cookies are stored. You can also delete any previously stored information via your browser settings.

Accessing, Modifying, or Deleting Your Data

You have the right to access, correct, or delete your personal data. You can do this yourself through your account settings. Additionally, you have the right to withdraw your consent for data processing, object to the processing of your personal data, and request data portability. This means you can submit a request for us to send the personal data we hold about you to you or another organization of your choice in a structured, commonly used, and machine-readable format.

To exercise your right to object, request data portability, or if you have other questions about data processing, please send a detailed request to info@cleia-oboticario.nl. To verify that the request is made by you, we ask you to include a copy of your identification document. In this copy, please black out your photo, MRZ (machine-readable zone, the strip of numbers at the bottom of your passport), passport number, and citizen service number (BSN) to protect your privacy. Cleia O Boticário will respond to your request as soon as possible, but no later than four weeks.

Cleia O Boticário also wants to inform you that you have the right to file a complaint with the national data protection authority, the Autoriteit Persoonsgegevens. You can do so via the following link:
https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

How We Secure Personal Data

Cleia O Boticário takes the protection of your data seriously and implements appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you believe your data is not properly secured or if there are signs of misuse, please contact our customer service or email us at info@cleia-oboticario.nl.